Delivery & returns

Delivery

Everything is printed to order by our production partner, Printful. Production usually takes 3–5 working days, then delivery typically takes 2–4 working days in the UK, 4–8 in Europe and 6–12 elsewhere. Shipping is £3.99 per order. You can follow your order at any time from Track an order, and the tracking number appears there as soon as it ships.

Returns & exchanges

Designs from our shop can be returned or exchanged for any reason within 14 days of delivery — a different size, a different colour, or a change of mind. Email info@duskengineering.services for the return address, send the item back unworn, and we'll refund you within 14 days of receiving it, including the original delivery charge; return postage is yours to pay unless the item is faulty.

Your own designs made in the designer are personalised to you, so they can't be returned for a change of mind or a wrong size — please check the size guide before ordering.

Anything faulty — damaged, misprinted, or not what you ordered — email info@duskengineering.services within 30 days with a photo and we'll reprint or refund it, your choice, at no cost to you. This doesn't affect your statutory rights.

Cancellations

Orders go into production quickly. If you need to cancel, email info@duskengineering.services as soon as possible; shop designs can still be returned within 14 days of delivery.